27 February 2025
New research by Esendex has revealed which industries are setting the standard in customer service and which ones are falling short – identifying the key areas where businesses are missing the mark in customer experience.
27 February 2025
21 October 2024
Just because you’ve completed a sale doesn’t mean the journey with your customer is over. Post-purchase dissonance is common but there are ways to reduce it.
21 October 2024
18 October 2024
Discover how SMS and mobile messaging are transforming customer service in healthcare, creating more personalised, efficient, and accessible care experiences.
18 October 2024
11 October 2024
Want a faster, more convenient way to support your customers? SMS customer service delivers real-time, personalised help right at their fingertips.
11 October 2024
13 September 2024
Want to know what your customers really think about your product or service? Here’s how to ask for customer feedback the right way and get the insights your business needs to improve…
13 September 2024
15 March 2024
We’ve made it easier than ever to send great SMS; check out our best in class notification and alert templates here…
15 March 2024
21 February 2024
In this blog we’ll be looking at how a positive customer experience can grow revenue by as much as 10% in the transport and logistics sector. We’ll explore how speed, accessibility, self-serve options, and multichannel functionalities shape customer experience.
21 February 2024
21 February 2024
Do your customers want or need to call your business? With 89% of businesses competing mainly on customer experience and a 44% increase in call volumes since the start of the pandemic, learn how your business could reduce call volumes while improving the customer experience.
21 February 2024
8 January 2024
Use these 25 SMS, Whatsapp and RCS templates for healthcare organisations. Including examples for appointment reminders, confirmations, notifications, marketing and more…
8 January 2024
