Latest from the Esendex Blog

Topics

19 June 2023

Countdown to the new Consumer Duty – what it is and who it impacts

· The Consumer Duty will help the UK financial services industry to offer the best service to its customers. · It comes into force from 31 July 2023 for existing

19 June 2023

Finance & DCAs

15 June 2023

Overcoming debt collection challenges with technology

In light of the challenges presented by the Covid pandemic and the cost of living crisis, lenders need to re-evaluate how they collect payments from customers. That’s where a mobile focused strategy can help.

Financial Services, lenders, loan providers, mobile collections

15 June 2023

Customer Service

9 June 2023

5 ways to improve your omnichannel customer experience

When trading is tough, businesses should focus on value. How can you provide the best omnichannel customer experience? Read our blog to find out more.

Customer Experience, omnichannel

9 June 2023

Finance & DCAs

6 June 2023

3 ways financial service providers can use WhatsApp Business Platform

Offering financial service customers a suite of rich interactive functionalities, WhatsApp allows service providers to reach customers on a platform they’re already active on, chatting with friends and

6 June 2023

SMS Marketing

17 May 2023

Summer promotional SMS campaign ideas

The summer sales can be a fantastic boost for your bottom line, if done right. And the key to doing it right? A red hot SMS marketing campaign. If you're in the retail industry, read on for some scorching

Mobile Marketing, SMS Marketing

17 May 2023

SMS Marketing

12 May 2023

When’s the best time to send business SMS messages?

Timing is everything and the success of an SMS campaign is often related to when it happens. The timing of your message will depend on factors such as your industry, customer habits, and goals. You

Mobile Marketing, SMS Marketing

12 May 2023

Finance & DCAs

10 May 2023

The importance of empathy in the debt collection industry

Empathy is important for great customer service and experience, but especially in the debt collection industry. Learn how to take a more empathetic approach.

Debt Collection, Debt Recovery, Ethical Debt Collection

10 May 2023

SME

4 May 2023

Future-proof your SME: 3 top tips, including the power of SMS surveys

National Business Week kicked off in the US this week, but it is very relevant to UK SMEs. Here’s our top tips for future-proofing your SME with technology.

SME, SMS Surveys

4 May 2023

Customer Service

25 April 2023

What does great customer service look like?

For the majority of people, great customer service means quick, easy, efficient, personalised and convenient. This is backed up by the results of our customer care survey of 5,000 global consumers. What

Customer Experience

25 April 2023