Latest from the Esendex Blog

Topics

16 November 2022

Are Grey Routes & SIM Farms destroying customer trust?

When budgets are tight, cheaper bulk SMS send rates may seem attractive - but businesses who use them can end up wasting time and money and damaging their brand in the process. Consumer noise

16 November 2022

How-to guides

15 August 2022

Don’t make these bulk SMS mistakes

If you’ve clicked on this article, it’s safe to say that you’re thinking about using bulk SMS to reach your target audience. (Great call. As it happens, we’re huge fans of bulk SMS too.) Bulk

15 August 2022

Product

3 August 2022

Reimagining business communication & customer experience

Tom Rahder Chief Marketing and Product Officer at Commify, discusses the equalising power of CPaaS, and explores how business communication is evolving to support our experience economy… The way in

CPaaS, Digital first, Turnkey

3 August 2022

Technology

3 August 2022

Customer retention strategy 101: Creating an end to end customer experience

An end-to-end customer experience should be key to your customer retention strategy. From deeply understanding customers to using the right tech, read more here.

Customer Experience

3 August 2022

Technology

2 August 2022

Three reasons to move to a mobile first strategy

More and more customers are using their smartphones as their primary device for browsing the internet, communicating with businesses, and making purchases. And not only do consumers want to use their phones

2 August 2022

How-to guides

1 August 2022

What kinds of businesses can benefit from bulk SMS?

Businesses looking to reach a wide audience of hot prospects and existing customers often find themselves grappling with a common dilemma. How can you launch large-scale business communications

1 August 2022

Technology

28 July 2022

Conversational text messaging: benefits and differences with SMS

Conversational messaging allows for natural engagement between a business and its customers. Here’s what the right conversational messaging platform can offer.

Conversational Messaging

28 July 2022

Product

27 July 2022

Powering improved customer relationships

Customers want to choose exactly where, how, and at what pace to engage with businesses.

The new Esendex experience has been designed to address these challenges…

CPaaS, Digital first, Turnkey

27 July 2022

Technology

21 July 2022

Why conversational marketing is the future of customer communication

Customer communications should feel as easy and natural as the ones you have with friends and family. That’s why conversational customer experience matters.

Conversational Messaging, Customer Experience

21 July 2022