12 January 2018
For many businesses the majority of customer service calls and emails are monopolised by common, straightforward requests. However, this is set to change with the introduction of RCS and chatbot integration.
12 January 2018
30 November 2017
RCS is set to revolutionise the telecommunications industry on a global scale. But what does this mean for you, as a business? We take a look through some of the core benefits you can expect to experience.
30 November 2017
22 November 2017
If you want to reach someone instantly, their phone is the way to do it. That’s exactly why recruitment software provider, itris, integrated with Esendex.
22 November 2017
16 October 2017
Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?
16 October 2017
4 September 2017
The best recruiting teams will use technology that finds the right candidates and know how to use their data to provide the best possible fits for a position.
4 September 2017
23 August 2017
Can income and expenditure assessments catch-up with the rapidly changing debt landscape?
23 August 2017
10 August 2017
Nobody wants a customer complaint, but complaints have huge value. Take the opportunity to make things better by opening communication channels and resolving issues instantly.
10 August 2017
17 February 2017
The average person in the UK has between 10 and 118 online accounts but uses only 6 passwords. Making passwords memorable is key to unique and secure accounts.
17 February 2017
13 February 2017
There are two key adjustments of which you need to be aware: transparency over customer data, and accountability.
13 February 2017
