Finance & DCAs
23 August 2017
Can income and expenditure assessments catch-up with the rapidly changing debt landscape?
23 August 2017
Latest from the Esendex Blog
Topics
Topics
Finance & DCAs
Retail
10 August 2017
Nobody wants a customer complaint, but complaints have huge value. Take the opportunity to make things better by opening communication channels and resolving issues instantly.
10 August 2017
Finance & DCAs
13 February 2017
There are two key adjustments of which you need to be aware: transparency over customer data, and accountability.
13 February 2017
How-to guides
9 January 2017
New phishing tactics, advice on how to protect yourself, and measures you can take as a company should you be targeted.
9 January 2017
Marketing
8 September 2016
Case studies have shown that simply having a mobile responsive website is not enough to increase conversions. So here are our top tips for improving form completion on a mobile!
8 September 2016
How-to guides
7 July 2016
If you’re unsure what a Net Promoter Score is, how to collect the data, and/or what the data’s telling you, this article is for you!
7 July 2016
Call Centres
28 April 2016
Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two
28 April 2016
Esendex news
10 March 2016
Want to know how to best communicate? Well we give you 3 reasons why SMS has the edge on email and why you should consider integrating your email account to send SMS messages.
10 March 2016
Call Centres
18 February 2016
Intelligently automate the way that your business greets, communicates and supports its customers with an Interactive Voice System. But what mistakes should you avoid with your (IVR)?
18 February 2016