WhatsApp
2 August 2023
If a business wants to have a conversation in WhatsApp, there are two key types to know about – business initiated and user initiated. Learn more here.
2 August 2023
Topics
WhatsApp
Finance & DCAs
6 June 2023
Offering financial service customers a suite of rich interactive functionalities, WhatsApp allows service providers to reach customers on a platform they’re already active on, chatting with friends and
6 June 2023
Customer Service
19 April 2023
Reducing customer service costs doesn’t have to mean sacrificing quality—in fact, with the right strategies and technology, companies can provide a better customer experience while lowering overheads.
In
19 April 2023
Customer Service
14 April 2023
Once, it was enough to offer a unique/innovative product or service at a competitive price. These days, the quality of your customer service (and ultimately, your customer experience) is also a key differentiator.
14 April 2023
Customer Service
31 March 2023
Did you know that 86% of consumers would pay more for a better customer experience (CX)? And according to our recent global survey of 5,000 consumers, the top factors people associate with an excellent
31 March 2023
WhatsApp
22 March 2023
The best marketing is the one that doesn’t feel like marketing. But, as you know, achieving this isn’t easy! Here are some brilliant WhatsApp marketing examples and tips on how you can follow in these
22 March 2023
WhatsApp
28 February 2023
Do you send your customers notifications on WhatsApp Business Platform and need some inspiration? Here are 10 great examples of messages you should send!
28 February 2023
SMS Marketing
22 February 2023
Text message marketing can be the ideal solution for small businesses who want to stay competitive. Here’s how you can take advantage of its potential.
22 February 2023
WhatsApp
16 February 2023
While WhatsApp is meant for personal communication between users, the latter two allow businesses to connect with customers. Read about the differences here.
16 February 2023