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WhatsApp
By deploying a WhatsApp chatbot, you can offer 24/7 customer support and three times faster response times for queries. Customers won’t be talking to a faceless machine – they’ll be chatting to your
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Customer Service
New research by Esendex has revealed which industries are setting the standard in customer service and which ones are falling short – identifying the key areas where businesses are missing the mark in customer experience.
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SMS
Conversational messaging is when brands connect with customers on their favourite messaging apps like SMS, rich communication services (RCS) and WhatsApp, in an informal and friendly way. Conversations
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WhatsApp
WhatsApp is the most popular messaging app worldwide, thanks to its rich and interactive features like polls, reactions, GIFs, buttons, pictures and video. It’s become a must-have tool for marketers
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WhatsApp
WhatsApp marketing offers a powerful way to engage customers, boost loyalty, and provide instant support. Find out how you can use WhatsApp marketing to create stronger connections and drive ROI.
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WhatsApp
Direct and convenient, it’s easy to see why WhatsApp is becoming such a popular communication tool for businesses. Many businesses have already seen how it can help them achieve their goals – whether
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WhatsApp
WhatsApp is the world’s most popular messaging app, which makes it ideal for healthcare providers to reach patients with information, updates, appointment confirmations and reminders, or by attaching
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WhatsApp
To market your products successfully, you’ll need to make sure your brand is where your customers are. So with more than 2 billion users worldwide, WhatsApp is a great way to drive traffic to your website,
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WhatsApp
From SMS and WhatsApp, to email and social media, there is no shortage of communication channels. But without a consistent brand voice across all and every channel, your messages might not land, and you
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WhatsApp
Whether you work for an established or an emerging brand, winning the loyalty of your customers is critical – but it’s not easy. You need to invest significant resources in nurturing relationships,
