Results for Debt Collection

Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

Finance & DCAs

13 February 2017

How does the GDPR affect debt collection agencies?

There are two key adjustments of which you need to be aware: transparency over customer data, and accountability.

Data Protection, Debt Collection

13 February 2017