Results for Self-service

Topics

16 October 2017

What’s wrong with customer service in financial services?

Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

Retail

10 August 2017

Loyal customers like to complain

Nobody wants a customer complaint, but complaints have huge value. Take the opportunity to make things better by opening communication channels and resolving issues instantly.

Communication, Customer Complaints, Self-service

10 August 2017