Results for Text 2 Callback

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16 October 2017

What’s wrong with customer service in financial services?

Customer satisfaction within the banking, insurance and collection industries is low and not improving. What are the issues and how can they be addressed?

Banking, Chatbots, Customer Complaints, Customer Satisfaction, Customer Service, Debt Collection, Self-service, SMS Chat, Text 2 Callback

16 October 2017

Call Centres

28 April 2016

3 lessons utility companies can learn from Scottish Power

Earlier this week it was announced that a hefty fine of £18m would be dished out to Scottish Power, by Ofgem, after more than one million complaints were received against the energy supplier over a two

IVR, Ofgem, Text 2 Callback, Utilities, Voice Callbacks

28 April 2016