Doing business during a downturn
When budgets are tight, businesses need to deliver the right messages to the right people which takes market intelligence – and a laser sharp focus.
Surviving any financial downturn starts with understanding the people who use your products, staying in step with circumstance, and being there for customers at every turn….
About the research
In our recent survey, we asked 5,000 consumers from Australia, Belgium, France, Germany, Italy, The Netherlands, Spain, the UK and the USA, about how and why they contact businesses and what channels they prefer to use.
Our global research highlights:
- That streamlined and personalised experiences add real customer value
- What customers expect when it comes to customer care
- The importance of offering multiple communication channels
- How AI can be used to increase customer satisfaction and save valuable resource time
If you want to provide great customer service while reducing inbound call volumes and managing staff resources, download your copy to discover more.
Access the Research
All you need to do is complete the following information:
“At Esendex, we support customers to deliver an omnichannel communication strategy which includes channels such as the WhatsApp Business Platform, SMS, RCS and many more.”
Learn more about how our platform can help you create an omnichannel comms strategy.