SMS for alerts and notifications
Keep people informed when it really matters with SMS alerts and notifications.
Whether it’s critical security or safety updates, changes to transport or delivery schedules, or reminding customers of an upcoming event, you can rely on our SMS solutions to notify your audience when they need it most.
Effective messaging solutions for crucial notifications and alerts
When the unexpected happens, people need to know. Our SMS notifications and alerts service ensures that your messages are delivered instantly, reliably, and directly to your recipients’ phones. More than 90% of people read a text message within the first three minutes of receiving it, making SMS one of the quickest ways to get your notification seen.
Business-critical notifications
Deliver key updates directly to your audience with SMS notifications for emergency alerts, security breaches, delays, events, service changes and more.
Key delivery updates
Reduce support enquiry volumes with SMS and RCS alerts, tracking updates and returns management. Improve your delivery processes.
Automated SMS reminders
Remind customers of booked appointments and upcoming events, and reduce no-show costs with real-time SMS notifications.
Omnichannel chat
Serve more customers, faster, across their preferred mobile platforms with easy-to-use omnichannel chat. Communicate via SMS, RCS or WhatsApp.
Leverage real-time communication
Ensure your customers never miss critical updates by utilising real-time SMS alerts and notifications. Our SMS service will help you to keep your audience instantly informed, enhancing their experience and trust in your brand or organisation.
Choose from our ready-to-go SMS alerts templates or create your own.
Integrate seamlessly with legacy systems
Accelerate your customer experience transformation by integrating our communication solutions into legacy systems. Esendex helps you spend less time on integration and more time on your customers.
Improve customer satisfaction with automated mobile messaging
Give your customers access to the information and services they need, when they need it.
Delays happen and unforeseen circumstances might mean that there’s a change of plan. Whether this is a delivery, transport or event update, your audience will appreciate being kept up to date.
Create and launch SMS automations that deliver crucial updates, effortlessly informing your audience while saving you hours of manual effort.
Maximise reach with multichannel integration
Expand your communication strategy by integrating SMS alerts with other channels. Our platform supports seamless multichannel notifications, allowing you to reach customers where and when they prefer.
Access always-on support
Our customer support and client service teams are on call to help with everything from building custom automations, to creating SMS landing pages and increasing mobile campaign conversions. Whatever your business communication goals, we’re here to help you achieve them.
Customer success stories
Improving customer feedback rates 9x with SMS automations
Reducing no-show rates with appointment reminders and SMS rescheduling
Taking response rates from 5% to 40% by switching phone outreach to SMS
Discover the latest in mobile customer service from our blog:
How to reduce customer service costs
Personalisation, a bounty of self-serve options and automation – these are just a few of the ways you can reduce customer service costs in 2023. Learn more here.
Ready to use text message templates for businesses
Craft powerful, spam-free messages. From reminders to SMS marketing, our templates ensure impactful delivery with optimised CTAs.
SMS automation: a guide to sending automated SMS
SMS automation helps you to save time, reduce costs and crucially reach your audience at the right time. Lean how here.
See Esendex in action
Find out firsthand what we can do for your business.
Request a demo from our expert solutions team now.